Shipping policy

Shipping Policy

Welcome to Tsunami Automotive Inc.! We strive to provide a smooth and seamless shopping experience, including timely delivery of your purchases. Below, you'll find important information regarding our shipping processes, timelines, and costs.

1. Processing Time

  • All orders are processed within [2-5] business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will communicate delays promptly.
  • Special Order and prepaid items will be shipped within the time frame indicated for that product

2. Shipping & Delivery Estimates

  • Domestic Shipping:

    • Standard Shipping: [5-7] business days 
    • Expedited Shipping: [2-3] business days

  • International Shipping:

    • Standard International Shipping: [10-20] business days
    • Please note that delivery times may vary due to customs processing.

  • Other options will be presented at checkout.

3. Shipping Carriers

  • We partner with reputable carriers, including [e.g., USPS, UPS, FedEx, DHL], to ensure your items reach you safely.

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment.

5. Customs, Duties, and Taxes

  • International orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the customer. Please check your country’s policies for further information.

6. Shipping Address

  • Please ensure that your shipping address is correct. Tsunami Automotive will not be responsible for orders shipped to incorrect addresses provided by the customer.

7. Shipping Restrictions

  • We do not ship to P.O. boxes, military addresses, or certain countries. 

8. Lost or Damaged Packages

  • We take great care in ensuring your order is safely packaged. However, if you receive a damaged package or your order appears lost, please contact us at info@tsunamiautomotive.com within 5 days of delivery, and we will assist in resolving the issue.

9. Questions & Contact Information

  • If you have any questions or need assistance with your shipment, please contact our support team at info@tsunamiautomotive.com. We’re happy to help!

Note: Shipping times are only estimates and may vary depending on location, weather conditions, carrier delays, or other unforeseen circumstances.